Coricraft Lack of Customer Service

I bought a Roma ¾ Headboard with Prince base set ¾ Standard length from Coricraft in Parkview Centre on 9 Sept. 2017 and paid cash to the amount of R6,256 with Invoice Number V37496. Due to the non availability of stock, the products were eventually delivered approx. one month later. On 17 Dec 2017 I submitted a complaint to the Manager at Coricraft Parview Centre regarding the creaking of the base and that the mattress is in fact collapsing. Photos were submitted in support of the claim with the Complaint Number: 79921 on 17/12/2017. I contacted a Ms. Melody on ********** 700 on several occasions since then, as well as the Branch Manager at Coricraft, Parkveiw Centre and were promised on several occasions that this is a factory supply problem and that the supplier/manufacturer to Coricraft is responsible. I did not buy the products from a Coricraft supplier/manufacturer and regard Coricraft to be responsible and accountable to address the problem. Since 17/12/2017 nothing has been done by Coricraft to address the problem besides empty promises. I would be pleased if this matter can now receive urgent attention, alternatively, would like to receive a refund for inferior products delivered.