Coricraft Kramerville Cutomer service is appauling

<p>As an individual that works with clients on a daily basis i am very disspaointed in the service we recived from corifact kramerville.</p> <p> </p> <p>Myself and my hsuaband visisted coricrfat kramerville first week of April 2017.</p> <p> </p> <p>we were assisted by a Gentleman named Shaun who later handed us over to Minah as he was uncapable of responding to us on time evertime i followd up with him asking for a revised quioatation.</p> <p> </p> <p>On the 11 April i got an email form Minah intoducing herself as our consultant</p> <p>from the time we left the store their service has been appauling.</p> <p> </p> <p>On the 11th Apriil i made a payment of R20 000 and sent proof of payment.</p> <p>We were told it would take 4-6 weeks to get our furniture then pay the balance of R9542.50 once it is ready.</p> <p> </p> <p>6 weeks later after the payment i followed up with the intention to pay the balance however no one knew when our furnioture would be ready , i was sent from pillar to post.</p> <p> </p> <p>8 weeks later still no one could confirm when we could expect delivery.</p> <p>its amaizing how i even had to follow up on making a paymnet and confirming delivery.</p> <p>on the 9th June 2017 we paid the balance and delivery was confirmed for the 13th /14th of June.</p> <p> </p> <p>upon delivery on the 13th June we were informed that some of our items paid for went missing and new items would need be manufactured. my question to them was why did they say our furniture was ready we could pay the full balance without checking if everything is available.</p> <p> </p> <p> </p> <p>what makes Corifract Kramerville worse is after the delivery i had to follow up with them and a lady called ****a every single week to find out when the missing items would be delivered. the lady would promuise to call back but never did.</p> <p> </p> <p>****a said she spoke to her manger and asked for him to fastrack our delivery ,and they asked me to give them a week as new items were being manufactured and courierd from caope town</p> <p> </p> <p>I heard nothing from them the whole of last week till today when i had to call again </p> <p> </p> <p>guess what its the 4th of July i had to follow up again this morning with her, she showed no remorse what so ever instead gave me an attitude towards the end of the call.</p> <p> </p> <p>Coricraft Kramerville and its staff is dissapointing, their service has been appauling i have never expericnced such appauling service in my life, givien the fact that i work for a private bank and i deal with clients on a daily basis.</p> <p> </p> <p>Such appauling service from Coriraft Kramerville and its staff. they have actually reuined my day.</p> <p> </p>