CS
Carlinke S
1 reviews | Active since Jul 2020
03 Sept 2024, 11:29
Coricraft Kramerville
I bough a dinning set and chair from Coricraft Kramerville but the service I receive from this branch is super pathetic.
The sales staff does not give a **** if they reply on your ails to give update on the delivery neither do they phone you back when you contact them.
Do not support this branch rather go to Ciello accross the road much better customer service.!
Helpful (0)
Replies (2)0
Replies (2)
Coricraft Group's replyOfficial
03 Sept 2024, 16:34Dear Carlinke,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the poor service you’ve experienced at our Kramerville branch. This is not the standard we strive to uphold, and we understand how frustrating this must be. We will escalate this matter to the showroom manager to ensure it is addressed appropriately.
We have looked into your order and noted that it is scheduled for collection this coming Thursday. We hope you will enjoy your dining set and chair, and we are committed to improving our service moving forward. Thank you for your feedback, and please don’t hesitate to reach out if you need further assistance.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the poor service you’ve experienced at our Kramerville branch. This is not the standard we strive to uphold, and we understand how frustrating this must be. We will escalate this matter to the showroom manager to ensure it is addressed appropriately.
We have looked into your order and noted that it is scheduled for collection this coming Thursday. We hope you will enjoy your dining set and chair, and we are committed to improving our service moving forward. Thank you for your feedback, and please don’t hesitate to reach out if you need further assistance.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply03 Sept 2024, 16:34
Official
Dear Carlinke,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the poor service you’ve experienced at our Kramerville branch. This is not the standard we strive to uphold, and we understand how frustrating this must be. We will escalate this matter to the showroom manager to ensure it is addressed appropriately.
We have looked into your order and noted that it is scheduled for collection this coming Thursday. We hope you will enjoy your dining set and chair, and we are committed to improving our service moving forward. Thank you for your feedback, and please don’t hesitate to reach out if you need further assistance.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the poor service you’ve experienced at our Kramerville branch. This is not the standard we strive to uphold, and we understand how frustrating this must be. We will escalate this matter to the showroom manager to ensure it is addressed appropriately.
We have looked into your order and noted that it is scheduled for collection this coming Thursday. We hope you will enjoy your dining set and chair, and we are committed to improving our service moving forward. Thank you for your feedback, and please don’t hesitate to reach out if you need further assistance.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
CS
Carlinke S's updateReviewer Update
06 Sept 2024, 11:29Yes after I made a big issue out of it the Store Manager could surprisingly assist and arrange delivery 2 days after. but that is nothing let me quickly share with you the state of the chairs on arrival 5/6 chairs are damaged. So due to your fault I need to apparently wait 6 more weeks for new chairs. So I waisted R59 000.00
YOUR PRODUCT,QUALITY & SERVICE IS UP TO **** TO SAY THE LEAST.
YOUR PRODUCT,QUALITY & SERVICE IS UP TO **** TO SAY THE LEAST.
CS
Carlinke S's update06 Sept 2024, 11:29
Reviewer Update
Yes after I made a big issue out of it the Store Manager could surprisingly assist and arrange delivery 2 days after. but that is nothing let me quickly share with you the state of the chairs on arrival 5/6 chairs are damaged. So due to your fault I need to apparently wait 6 more weeks for new chairs. So I waisted R59 000.00
YOUR PRODUCT,QUALITY & SERVICE IS UP TO **** TO SAY THE LEAST.
YOUR PRODUCT,QUALITY & SERVICE IS UP TO **** TO SAY THE LEAST.