SB
Shivnika B
1 reviews | Active since Sept 2023
21 Nov 2025, 09:48
Coricraft is too slow and not client friendly
Grossly late on our order, and then when the store received one of the couches ordered from their manufacturing center it was already damaged so the wait was even longer even though majority of the order was complete and sitting and waiting to be delivered. When we asked for the completed items to be sent in the meantime while they fixed the damaged couch they said no. When we complained about the timing we were told “we’re within our timings”, which we then showed proof that they were already late on their promise. Had way better service from @Home.
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Replies (2)
Coricraft Group's replyOfficial
21 Nov 2025, 13:14Dear Shivnika,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration you’ve experienced. We would like to reassure you that we are still within the 5–6 week lead time discussed at point of sale and confirmed on the checklist you signed. We are currently waiting for final feedback from the factory, but at this stage, your couch is scheduled for completion early next week.
Our team is monitoring your order closely, and we will keep you updated as soon as the factory confirms readiness. If there is anything further you need in the meantime, we’re here to support you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration you’ve experienced. We would like to reassure you that we are still within the 5–6 week lead time discussed at point of sale and confirmed on the checklist you signed. We are currently waiting for final feedback from the factory, but at this stage, your couch is scheduled for completion early next week.
Our team is monitoring your order closely, and we will keep you updated as soon as the factory confirms readiness. If there is anything further you need in the meantime, we’re here to support you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply21 Nov 2025, 13:14
Official
Dear Shivnika,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration you’ve experienced. We would like to reassure you that we are still within the 5–6 week lead time discussed at point of sale and confirmed on the checklist you signed. We are currently waiting for final feedback from the factory, but at this stage, your couch is scheduled for completion early next week.
Our team is monitoring your order closely, and we will keep you updated as soon as the factory confirms readiness. If there is anything further you need in the meantime, we’re here to support you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration you’ve experienced. We would like to reassure you that we are still within the 5–6 week lead time discussed at point of sale and confirmed on the checklist you signed. We are currently waiting for final feedback from the factory, but at this stage, your couch is scheduled for completion early next week.
Our team is monitoring your order closely, and we will keep you updated as soon as the factory confirms readiness. If there is anything further you need in the meantime, we’re here to support you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
SB
Shivnika B's updateReviewer Update
26 Nov 2025, 17:12Hi Coricraft
We’re still waiting for delivery, promised yesterday, and then again promised for Friday (in two days time) and now we’ve gotten an update that it might come next week.
I’ve never experienced so many empty promises from a business before.
We’re still waiting for delivery, promised yesterday, and then again promised for Friday (in two days time) and now we’ve gotten an update that it might come next week.
I’ve never experienced so many empty promises from a business before.
SB
Shivnika B's update26 Nov 2025, 17:12
Reviewer Update
Hi Coricraft
We’re still waiting for delivery, promised yesterday, and then again promised for Friday (in two days time) and now we’ve gotten an update that it might come next week.
I’ve never experienced so many empty promises from a business before.
We’re still waiting for delivery, promised yesterday, and then again promised for Friday (in two days time) and now we’ve gotten an update that it might come next week.
I’ve never experienced so many empty promises from a business before.