HC
Henk C
1 reviews | Active since Jan 2015
12 Mar 2024, 08:46
Coricraft is not worth the money and promises are not kept, be aware
The first couch did not last 3 months and was bought at a Coricraft store and it was replaced by Coricraft, 4 months later, but the second couch that we purchased online on the 29/08/2023, one month after the first couch purchase, Customer number WW41985, invoice number WWT027751, Sales Order number WWS030075, has collapsed just like the first couch. We thought popping up the cushions might help, but after contacting Coricraft customer service it seems that popping up cushions as per sales agreement is a lie. Is Coricraft quality that bad and it should not be rated as a better type of furniture. I have logged a compliant to have the second couch replaced, but no reply from Coricraft.
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
07 May 2024, 14:21Dear Henk,
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you, and we appreciate your patience as we worked to address your concerns. An assessor has assessed the couch, and the cushions have been refilled. We understand your frustration and apologize for any inconvenience caused by the quality issues you've experienced with your previous couches.
We take quality seriously, and we're committed to ensuring that our products meet the highest standards.
If you need and further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you, and we appreciate your patience as we worked to address your concerns. An assessor has assessed the couch, and the cushions have been refilled. We understand your frustration and apologize for any inconvenience caused by the quality issues you've experienced with your previous couches.
We take quality seriously, and we're committed to ensuring that our products meet the highest standards.
If you need and further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply07 May 2024, 14:21
Official
Dear Henk,
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you, and we appreciate your patience as we worked to address your concerns. An assessor has assessed the couch, and the cushions have been refilled. We understand your frustration and apologize for any inconvenience caused by the quality issues you've experienced with your previous couches.
We take quality seriously, and we're committed to ensuring that our products meet the highest standards.
If you need and further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our team has been in contact with you, and we appreciate your patience as we worked to address your concerns. An assessor has assessed the couch, and the cushions have been refilled. We understand your frustration and apologize for any inconvenience caused by the quality issues you've experienced with your previous couches.
We take quality seriously, and we're committed to ensuring that our products meet the highest standards.
If you need and further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team