Coricraft is a thing of the past - Do not order from them!

Before I begin, I would like to state the following. I have been a Coricraft supporter for many years. R60k couches, expensive servers, pillows, bedside tables and the list goes on, so please dont think that my words to follow is impulsive or uninformed.

I ordered a rug from Coricraft online on the 23rd of November 2025. The item was in stock at the time of the purchase and I was excited for the delivery.

2 weeks later, I received a call from Coricraft telling me that I can expect a call a call from them in the next few days to arrange a suitable delivery date. The call never came....

I called Coricraft around 2 weeks after this call to inquire on the delivery date, only to be told that they didnt have any stock. I went online while I was on the call and the same rug was showing ONLINE on their store.

I mentioned this to the agent on the call and they quickly began to swallow their words. Backtracking at an astonishing rate and said someone would call me back with specifics.

Again, this call never came.....

Fast forward to January 2026. Remember, I bought the rug on the 23rd of November 2025.

I went to the Coricraft store at Blueroute Tokai to find out what was going on. I'll keep this short as no information could be given to me in store. The staff were looking for a place to run to once I mentioned that Coricraft has sold me an item that was apparently in stock and subsequently cannot provide me with an answer or indication of when my run would arrive. The rug is still available online and shows in stock at this point.....

I called coricraft and asked for answers. The agent on the call told me with a very unapologetic tone that the shipment will not be coming in and that I can either choose to apply for a refund (Lord knows when that payment will be done...) or go to a store and buy another rug. I asked the agent if they had a similar rug at a similar price to which she responded "no, I would have to pay in the difference". Why would she think that I would want to purchase anything from Coricraft. The staff are clearly desensitized to the way they do business and I'm ashamed to say that this is unfortunately, not the first time that Coricraft has done this to me. I got very annoyed with this call and politely told the agent that I thought it a good idea to end the call there.

Moving on. I received another call on the 19th of January 2026 from another Coricraft agent who by the tone of her voice, was very unhappy. Presumably as she was about to make another call to a very unhappy Coricraft client.

The agent repeated the options given to me by the call I received 2 weeks prior and said I could go in store and purchase a different (more expensive) rug or request a refund. I asked If I could get store credit as my wife could go and spend it on a vase or something we certainly wouldn't need as much as a rug but the lady told me that she would send me an email that would explain the options and process.

It pains me to say that the email never arrived. Shocker.....

So, here we are, almost 2 months later and I have no rug, no refund and no options.

I'm not going to go on about how I believe Coricraft is knowingly selling items they dont have in order to collect the money. I'm also not going to accuse them of deliberately avoiding communication because of it nor am I going to accuse them of making the refund/credit process difficult to delay the process any further.

What I will say is that no rug, couch or vase is worth the hassle.

Shop somewhere else and save yourself the trouble.

Never again.