1 reviews | Active since Nov 2012
CORICRAFT I payed for Items but can't get it delivered
ubject
Dear Coricraft Customer Care Team,
I am writing to formally express my disappointment and concern regarding my online order and the lack of resolution to date.
On 12 December, I placed an online order for two Milly Day Beds (cement colour). Order number: #9766. Payment was made in full, and I received an email confirming that the order was successful once payment was received.
After more than a week with no communication, I logged a query by replying to the order confirmation email. This resulted in Ticket Number #411898. During follow-up calls, I was repeatedly asked for a verification code that was never sent to my cellphone. I provided:
Proof of payment
Order confirmation
Confirmation that I only have one cellphone number
Despite this, the matter went unresolved, and I felt the issue was brushed aside with no clear assistance or accountability.
I then logged a second query, Ticket Number #413557, which was marked as “resolved” without any actual resolution or feedback being provided.
Subsequently, I was contacted again regarding the first ticket and was advised that the matter would be escalated to a manager and resolved. Unfortunately, I still have no delivery date, no clear answer, and no resolution, despite the funds already being in your account.
I would like to be very clear: system issues on your side are not my responsibility. Payment has been made, the order was confirmed, and yet I am unable to get basic information on when my goods will be delivered.
This situation is extremely upsetting. I waited a long time to be able to afford these day beds, and after finally placing the order, I am left without answers, timelines, or reassurance. It is deeply concerning that payment can be taken, but no service or delivery commitment can be provided.
I am requesting:
Confirmation that my order is active and paid in full
A confirmed delivery date, no later than the end of the coming week, or
Clear communication on the next steps should this not be possible
I trust this matter will now be treated with the urgency and seriousness it deserves. I look forward to your prompt response.
Kind regards, Samantha Menezes
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and distress this experience has caused. We fully understand how disappointing this has been, particularly after you had already received confirmation that your order and payment were successful.
We can confirm that your matter was escalated internally, and our Customer Care team has since been in contact with you. We also confirm that your order for the two Santorini Day Beds in Liberty Midnight has now been successfully placed and is active in our system.
We acknowledge that the delays and system-related issues you experienced should not have impacted you as the guest, and we regret the lack of clear communication and follow-up during this time. This is not the level of service we aim to provide.
Our Customer Care team will continue to manage this matter and will keep you updated with the next steps, including timelines.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to resolve this and restore your confidence in our service.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the frustration and distress this experience has caused. We fully understand how disappointing this has been, particularly after you had already received confirmation that your order and payment were successful.
We can confirm that your matter was escalated internally, and our Customer Care team has since been in contact with you. We also confirm that your order for the two Santorini Day Beds in Liberty Midnight has now been successfully placed and is active in our system.
We acknowledge that the delays and system-related issues you experienced should not have impacted you as the guest, and we regret the lack of clear communication and follow-up during this time. This is not the level of service we aim to provide.
Our Customer Care team will continue to manage this matter and will keep you updated with the next steps, including timelines.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to resolve this and restore your confidence in our service.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team