Coricraft Horror Experience

We purchased a dinning table and 8 chairs from Coricraft during their sale in February 2020. The delivery was confirmed to be done in 14 working days however that didn't take place. After many calls to them, they only delivered the table. The chairs were not delivered because they didn't have stock of the scotchgard. We waited a week extra to get the chairs and then too, they didn't communicate effectively to advise that there is a delay and arrived 2hours later than scheduled and that's only after my wife called them and said this is unacceptable service and we want our delivery. The chairs arrived and upon testing them, it was discovered that the chairs were not scotgarded (a service that we paid for). We complained to a representative and they sent out someone to assess the chairs and he confirmed that the chairs were not scotgarded. He did the scotcgarding on my premises and during this process, the stitching on certain chairs changed colour (to pink) and one of the chair's fabric also turned pink. The technician was shocked. Coricraft can't replace the chairs as it is now out of stock and initially offered us R500 compensation for all that's happened. After much persistence they now increased the total to R4000 for the chairs but I can't buy 8 chairs for R4000 at Coricraft in any instance. They are pathetic in dealing with customers, with their communication and service delivery.