Coricraft hopeless service.

We bought a sisal carpet from the Bedworthpark branch 5 months ago, the carpet started to unravel within the first two months. We contacted the branch and asked if we could either return the carpet or swap it for something of better quality [we don't mind paying the difference in price if it is more expensive]. The people at the branch refused to assist and will not take the defective carpet back. We have subsequently contacted them on three occasions since our original complaint because the carpet is now literally falling apart but they are not prepared to help in any way.