WD
Winnie D
1 reviews | Active since Feb 2020
23 May 2024, 12:28
Coricraft greenstone, Johannesburg refusing to deliver teams after a purchase
I have made a purchase in coriscraft greenstone, of chairs and tables in April. However, the sales person and the store doesn’t wanna deliver. I have been hearing a lot of excuses from them and I’m always trying to make a follow up. Moreover, a dining set was also purchased but it came broken. I’m trying to hard for it to be replaced and get it delivered but there are not doing anything. Coricraft greenstone is a ****. Can I be refunded please
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Coricraft Group's replyOfficial
04 Jun 2024, 11:38Dear Winnie,
We appreciate you taking the time to share your experience with us.
We apologize for any inconvenience you've experienced.
Two dining chairs are currently being manufactured, and our showroom team will keep you informed about their progress. The other two chairs, which are in stock, have been moved to the showroom for collection as you requested.
Regarding the dining table, we understand you prefer a refund. We are currently awaiting the necessary documents from you to proceed with the refund.
We apologize for any inconvenience this process may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for any inconvenience you've experienced.
Two dining chairs are currently being manufactured, and our showroom team will keep you informed about their progress. The other two chairs, which are in stock, have been moved to the showroom for collection as you requested.
Regarding the dining table, we understand you prefer a refund. We are currently awaiting the necessary documents from you to proceed with the refund.
We apologize for any inconvenience this process may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply04 Jun 2024, 11:38
Official
Dear Winnie,
We appreciate you taking the time to share your experience with us.
We apologize for any inconvenience you've experienced.
Two dining chairs are currently being manufactured, and our showroom team will keep you informed about their progress. The other two chairs, which are in stock, have been moved to the showroom for collection as you requested.
Regarding the dining table, we understand you prefer a refund. We are currently awaiting the necessary documents from you to proceed with the refund.
We apologize for any inconvenience this process may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologize for any inconvenience you've experienced.
Two dining chairs are currently being manufactured, and our showroom team will keep you informed about their progress. The other two chairs, which are in stock, have been moved to the showroom for collection as you requested.
Regarding the dining table, we understand you prefer a refund. We are currently awaiting the necessary documents from you to proceed with the refund.
We apologize for any inconvenience this process may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team