Coricraft Greenstone - Horrible Service

<p>We bought a bed, mattress, bed side cupboards and a chest of drawers from Coricraft Greenstone on the 17th of December and delivery was booked for the 23rd of December. Time was booked via sms for 13:15 - 15:15. We received another sms which then said that the truck was delayed and we would only receive the delivery by 15:30 - 17:30. Truck arrived just after 15:00 and we were not home as we had already made other plans. Driver was then irritated that he could not offload immediately. Installation team arrived and did not have all the required tools for assembly. When the goods were finally assembled we asked the driver where the mattress was and his reply was, "do you think I would deliver a dirty or broken mattress to you?" We were confused and phoned the sales person in store to check what the driver was referrng to. The sales person then advised that there were no matresses available at the warehouse and that we would not be receiving a mattress in 2016. We said that this was unacceptable and she then phoned to sort it out for us. She got back to us and said that they would deliver the mattress on the Saturday the 24th of December at 13:00. I received 3 calls on the Saturday from the sales person. Call 1: I was informed that they would not be able to provide us with the mattress but asked if they could give us a R 1000.00 in store voucher and we would have to wait till January 2017 for the mattress. I rep**** with no and said I wanted the mattress that we had paid for. Call 2: I was advised that they only had a used mattress which was on display in a store and I again rep**** with no thank you and she said she would get back to me. I received an sms which then stated that we would receive the mattress at 13:00 and all would be sorted. We waited till 13:30 and then the driver finally pitched with a used mattress from a store. We advised the sales person that this was not acceptable and her response was that we would then have to wait till January 2017 for our mattress. This is unacceptable and I am not sure why we would need to place our brand new linnen onto a used mattress and then use it for over 2 weeks. We then wait and go to the store on Monday 9 January 2017 as no one had even phoned us to confirm the delivery. The sales person phoned the warehouse and I spoke to them. They advised that the warehouse opened on the 6th of January and that the RMA was loaded on the 9th of January. I then spoke to the store Manager and she advised me that she would deal with the issue and that she would get the Regional Manager to call me. I waited and no call came through. So now my questions are:</p> <p>Why did no one phone us in the beginning to advise us that we were not receiving the mattress we ordered?</p> <p>Why were we told that we were receiving a new mattress and then received a used one?</p> <p>How is this acceptable service?</p> <p>Why did no one take the time to phone us when they knew the wrehouse opened on the 6th of January?</p> <p>Why did it take 3 days for someone to send the RMA?</p> <p>Why have we still not received a call from the Regional Manager?</p> <p>And lastly, why have we not received the goods we paid for?</p> <p>This is absolutely the worst service I have ever received from any company and thats actually saying something.</p> <p>I need someone to phone me back and explain to me where my mattress is and how exactly we are going to be compensated for this disgusting service.</p> <p> </p> <p>James Angelou</p> <p> ********** </p>