Coricraft Greenstone don't fulfill their promises

Please do not buy from Coricraft in Greenstone. They have the worst service i've ever experienced. I bought a bed which required scotch guard. They delivered the bed without scotch guard. I've been following on this matter for the past three weeks with no success. First, It was Nosipho I spoke to who promised the matter was been attended to - nothing came forth. I went into the store twice, spoke to Ashlee who also promised to assist me, I gave them my banking details to refund me - he promised they'll send the money within 24 -48 hrs but as before nothing materialised. I went into the store for the second time, Nosipho was in that day she promised to give me a call within 3 hrs after ahe spoke to someone at head office after a freaked out. She didn't give me the promised call. I bought the bed knowing i'll get scotch guard to protect it. Am thinking of returning the bed altogether. This has been the biggest disappointment from such a \reputable"store. Please avoid Coricraft"