Coricraft Greenstone agreed to a bad review!

Coricraft Greenstone's customer service is non-existent. Upon purchasing a couch from them, I opted to collect the couch at the warehouse myself. I was told numerous times that if I take longer than 3 weeks to collect, I will pay penalties for storage. So I received the call that the couch was ready, drove to the warehouse 30km away in not the best part of town, only to be told I had to give 24h notice of the collection. Why was this not mentioned when they rubbed the 3 weeks storage penalty so deep in? I returned home without a couch. Coricraft won't admit a mistake on their side, not telling me this. I asked for delivery from their side free of charge. They refused. I felt going 50/50 would be more than fair, but the message I got from Ntepeleng and Sbusiso was that they could do nothing. In the end I settled to pay in full, but they agreed to me writing this review. The R870 / (or extra R435) I need to pay extra won't harm me as much as the reputational and brand image done to Coricraft for not admitting communication inefficiency on their side. I'm a commercial person and cannot believe that Ntepeleng and Sbusiso opted for this outcome.