1 reviews | Active since Feb 2020
Coricraft George - worst service
On the 11 Feb I paid a deposit for 8 dining chairs with an estimated delivery of 6 weeks. On the 26 Feb I phoned to ask if I could cancel and they said there would be a 10% service charge as the leather has been cut already (first lie). On the 6th March received an sms that they are working hard on my order and delivery first week April. Today (4th April) I call to find out if the chairs will be delivered this week, response: oh did the sales guy not phone you to inform that they did not have the material and had to wait so delivery probably only 19th April (second lie). So my question why was I told that the leather was cut already when in fact they had not even started. Then an sms to say delivery first week April. Then only after phoning they say they had a backlog! In the meantime Coricraft has my money sitting in their bank account. Two and half years ago I bought a lot of furniture from the Fourways Crossing branch and had very good service. As for Coricraft George I will never buy an item from them again and will not recommend them to anyone. Do yourselves a favour Garden Route people shop at Cielo, most wonderful staff and great service.
Thank you for taking the time to post about your experience, and we apologise for your frustrations.
We give our customers 7 days in which to cancel or change an order; after that, the job is planned in our factory and raw materials allocated. Hence, the 10% handling fee.
There was a slight delay with the wooden frame of your chairs, resulting in your chairs being delivered a week late on the 8th of April. While we try to be as accurate as possible with our lead times, delays do happen from time to time.
Please accept our assurances that our showroom staff are passionate about our beautiful product. It is very unlikely that they will lie to you, as it is in their best interests to give you great customer service. However, I have spoken to the showroom team to explain how to find the correct details to communicate to their customers, so this doesn’t happen again. Yours in design, Ruth
Coricraft Customer Care Support Team
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Thank you for taking the time to post about your experience, and we apologise for your frustrations.
We give our customers 7 days in which to cancel or change an order; after that, the job is planned in our factory and raw materials allocated. Hence, the 10% handling fee.
There was a slight delay with the wooden frame of your chairs, resulting in your chairs being delivered a week late on the 8th of April. While we try to be as accurate as possible with our lead times, delays do happen from time to time.
Please accept our assurances that our showroom staff are passionate about our beautiful product. It is very unlikely that they will lie to you, as it is in their best interests to give you great customer service. However, I have spoken to the showroom team to explain how to find the correct details to communicate to their customers, so this doesn’t happen again. Yours in design, Ruth
Coricraft Customer Care Support Team
***