Coricraft George Garden Route Mall

3 weeks ago I went to Coricraft in Garden Route Mall - Juan served me. I have chosen a dining room chair and was not happy with the material. He showed me a headboard in the shop and told me that I can have the same chair in the exact material of the headboard. I took a photo of the chair and headboard to show my husband what the chairs would like once delivered. While still speaking to Juan he served another customer. He told me that there was a 50% discount on the chairs. Another sales lady came interrupting him and said that it was only 30% discount - a big hoo-ha in the store. She told me that he will now not get commission and will also have to pay in. I felt sorry for the guy and said I would settle for the 30%, I do not want him to pay in. He told me delivery is 2-3 weeks. I have after 2 weeks phoned several times to follow up, been to the store twice. He never phoned back. On Friday again I went into the store, the truck arrived, but the chairs apparently was on the truck for Saturday delivery. Saturday I phoned - No Juan, he never phoned back. I went to the store manager yesterday - apparently Juan told me that the material he showed me, the chairs would have been in a "similar" colour. That is definitely not what he told me. Why would I take a photo of the chair and the headboard's fabric? The store manager phoned me this morning, saying that he went to the highest authority and unfortunately what they can offer me is only a refund. Well, well, well - be careful when you order something from Coricraft George, and record them. I reported the George store at their regional manager, Craig. He was "so sorry" for the service I received, so sorry that I am still waiting for his reply on his so called follow up, because when I went to the store yesterday, Craig your manager was not even aware of the whole story, even though I told you from point A to Z, sir!

What a bunch of *********** people. During the course of this a person phoned me twice to ask when he can come to change the bolts. Bolts of what I asked him, I do not even have the chairs delivered yet. I also lodged a complaint on their website's chat option. Molly informed me that a manager will phone me within 30 minutes, it is now 72 hours later - no phone call!!