WR
William R
1 reviews | Active since Sept 2018
07 Mar 2026, 07:17
CORICRAFT ******
We bought dining room chairs on 2 December 2025, it's more than 3 months later with no chairs. Every time we call, they promise to find out and call us back. They never call back and never provide feedback. When we claim a refund, they also refuse. The conclusion we come to is they stole our money. Beware of this company.
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Coricraft Group's replyOfficial
09 Mar 2026, 13:08Dear William,
We appreciate you taking the time to share your experience with us.
We apologise for the delay and the frustration this has caused. We can confirm that your dining room chairs have now been completed at the factory and are currently in transit to our Johannesburg warehouse.
Your complaint has also been escalated to our Customer Experience Manager to ensure it receives the necessary attention. Our team will continue to keep you updated regularly on the progress of your order.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologise for the delay and the frustration this has caused. We can confirm that your dining room chairs have now been completed at the factory and are currently in transit to our Johannesburg warehouse.
Your complaint has also been escalated to our Customer Experience Manager to ensure it receives the necessary attention. Our team will continue to keep you updated regularly on the progress of your order.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply09 Mar 2026, 13:08
Official
Dear William,
We appreciate you taking the time to share your experience with us.
We apologise for the delay and the frustration this has caused. We can confirm that your dining room chairs have now been completed at the factory and are currently in transit to our Johannesburg warehouse.
Your complaint has also been escalated to our Customer Experience Manager to ensure it receives the necessary attention. Our team will continue to keep you updated regularly on the progress of your order.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We apologise for the delay and the frustration this has caused. We can confirm that your dining room chairs have now been completed at the factory and are currently in transit to our Johannesburg warehouse.
Your complaint has also been escalated to our Customer Experience Manager to ensure it receives the necessary attention. Our team will continue to keep you updated regularly on the progress of your order.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team