dG
deon G

1 reviews | Active since Nov 2015

20 Nov 2015, 16:21

Coricraft does not accept cash as form of payment.

Went to the Coricraft Clearance centre in Montague Gardens on Wednesday to look at a couch, I booked one which hey where keeping for me, I then had second thoughts on the couch and decided not to take it, Friday morning I got a call from the sales guy telling me the couch had been marked down 50%, I normally would have done an EFT as I have done before with Coricraft, but I did not have enough funds in my cheque account, I had some cash at home and would then pay half cash and the other half with my cheque card, I travelled home to fetch the cash, was excited to get the new couch, when I got there, I said I would take it, i was agreed the couch would be wrapped up and put on the back of my bakkie, As I walked to the till, I said I would be paying partly cash and the rest on my card, I was then told that this branch does not accept cash. Imagine my disappointment, I was told that I could go pay the cash at another one of their branches and come back and collect it (who has time for that these days) Coricraft lost a sale and a customer for life. Apparently there are signs showing cash is not accepted, if I had seen the signs I would not have offered/collected cash, I'm not an idiot.

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Replies (1)
Coricraft Group
Coricraft Group's reply22 Nov 2015, 12:10
Official
Hello deongerber74,

We apologise for the inconvenience , we have never accepted cash at our bargain box for security reasons. We will try to let all customers know about our bargain box payment policy before they get disappointed .

Should you wish I can make arrangements to have the couch delivered to you if you change your mind.

Kind regards,

Olga de Pinho
Quality Manager
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