Coricraft Disgusting service and lack of customer support!

I purchased a Charlotte couch from Coricraft Stoneridge in June this year. I complained to the branch that the feathers were coming out of the cushion within the first week of receiving the couch. Nothing was escalated by the branch. I visited the Ballito branch in Durban and they escalated the complaint for me as customers can only do this via a branch. 6 months later, I still have no back cushions on a new couch!!! Even the replacement back cushions were damaged and not replaced. According to Coricraft warehouse the next set of replacement cushions were also damaged and they can only assist me in January 2025😡 I am absolutely disgusted with the lack of service from Coricraft. They do not communicate with customers. You only realise what a problem it is to deal with them when you have a genuine issue that cannot be resolved. What a horrible experience with a very expensive couch that cannot be used😡 @Coricraft, please refund my money and collect your couch!!!!!