LN
Lara N
1 reviews | Active since Dec 2022
27 Dec 2022, 08:22
Coricraft- disgusting service
I have never in my life received such terrible service as I did from Coricraft The Glen . Fully paid for a dinning room table and 8 chairs. The table & 2 of the chairs was in stock. It was a mission to get the table out of them and after being phoned and told to say we will have ALL our chairs before Christmas I am still waiting . Coricraft you ruined my Christmas, you have lost a customer for live. And please note to all other customers NEVER pay them upfront - I think I would have been treated better if I didn’t do that. 😡
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Replies (2)
Coricraft Group's replyOfficial
29 Dec 2022, 15:47 Dear Lara N,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not getting your chairs delivered in time for the holidays. We were able to deliver the furniture that was available earlier in the month. Although the chairs weren't expected until January, they arrived early but as we book well in advance during this busy season, our deliveries were regrettably already fully booked.
Precious has made contact and arranged for you to collect them from the store. We are sure that they will be a lovely addition to your dining room.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not getting your chairs delivered in time for the holidays. We were able to deliver the furniture that was available earlier in the month. Although the chairs weren't expected until January, they arrived early but as we book well in advance during this busy season, our deliveries were regrettably already fully booked.
Precious has made contact and arranged for you to collect them from the store. We are sure that they will be a lovely addition to your dining room.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply29 Dec 2022, 15:47
Official
Dear Lara N,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not getting your chairs delivered in time for the holidays. We were able to deliver the furniture that was available earlier in the month. Although the chairs weren't expected until January, they arrived early but as we book well in advance during this busy season, our deliveries were regrettably already fully booked.
Precious has made contact and arranged for you to collect them from the store. We are sure that they will be a lovely addition to your dining room.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for not getting your chairs delivered in time for the holidays. We were able to deliver the furniture that was available earlier in the month. Although the chairs weren't expected until January, they arrived early but as we book well in advance during this busy season, our deliveries were regrettably already fully booked.
Precious has made contact and arranged for you to collect them from the store. We are sure that they will be a lovely addition to your dining room.
You’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
LN
Lara N's updateReviewer Update
30 Dec 2022, 11:31I find your reply even more upsetting !!!! Phone me to get the correct FACTS !!!!
No wonder the service is the way it is if this is your attitude towards customers....
YOUR ARROGANCE OFFENCE ME !!!!
No wonder the service is the way it is if this is your attitude towards customers....
YOUR ARROGANCE OFFENCE ME !!!!
LN
Lara N's update30 Dec 2022, 11:31
Reviewer Update
I find your reply even more upsetting !!!! Phone me to get the correct FACTS !!!!
No wonder the service is the way it is if this is your attitude towards customers....
YOUR ARROGANCE OFFENCE ME !!!!
No wonder the service is the way it is if this is your attitude towards customers....
YOUR ARROGANCE OFFENCE ME !!!!