Coricraft – Disappointing Service at Krammerville

I am extremely disappointed with the level of service I have received from Coricraft, particularly given the value of my purchase and the expectations set by the brand.

I placed an order of approximately R100,000, which qualified me for Coricraft’s interior design service. I dealt with the General Manager, Jean-Marie, and a salesperson, Innocent. Unfortunately, the experience that followed was far below what I would expect from a company positioning itself as a premium furniture retailer.

After delivery: • Some items arrived damaged and had to be returned. • Some items did not suit the layout once in the space. • The dining chairs that were recommended by the Coricraft team did not fit the area and were also returned.

To resolve this, I personally went back into the store to select chairs that would work. I was clearly advised and assured that the replacement chairs would be delivered within a week, as I was hosting family.

It has now been almost two weeks, and the chairs have still not been delivered.

What has been most disappointing is not just the delay, but the lack of ownership and accountability. Each interaction results in responsibility being shifted from one person to another, with no clear communication or resolution. Even with management involved, there appears to be no urgency or accountability to close the matter.

This experience has been frustrating, unprofessional, and time-consuming. Had I known that after-sales service would be handled in this manner, I would have chosen to purchase from another retailer.

I am sharing this review purely to reflect my experience and to highlight a serious gap between Coricraft’s brand promise and its service delivery.