Coricraft customer care

The level of disrespect and rudeness that we receive as customers after paying for goods is ridiculous. I purchased a leather bed from Coricraft and noticed punches on the leather. I immediately emailed customer service and notified the centurion branch. Three weeks later, there was no acknowledgement of the email or any response. I decided to call customer care to follow up on my complaint, and the lady was rude and said, " did you not receive feedback from the branch regarding the complaint? The store is supposed to call you and EDUCATE you about leather". Wow, all of a sudden, customers need education. I love coricraft furniture but I prefer not to return to stores that disrespect customers.