Coricraft Covers Poor

We ordered a new couch cover in Dec 2023 and paid the deposit. We received a notice that it was ready with a demand to pay the balance which we did on the Thursday. We went to collect at the Canal Walk branch on the Saturday. We then had to fight to actually have it delivered to the store to collect which took weeks. Finally we could collect and the manageress checked and the stitching needed fixing. And once again had to wait for in house repair person. Covers and cushions shoved into a small box that left creases. Finally took it home to find that it is poorly made and does not fit as the previous cover did. Lodged a complaint. More waiting. Finally they sent out an assessor last week. We showed the person how the previous cushion cover looks next to the new one and he said we just need to puff the cushions. Did not acknowledge that base is too big and does not fit snuggly around bottom base. We received that he feels there is nothing wrong. Clearly the company takes no responsibility for the waste of our time or that it can be seen that that the new cover that cost over R6 000 does not fit properly.