CORICRAFT COMPLAINT 61090 DANIE COERTZE PV09973

In short. We bought a couch and chair from Coricraft on 29 July 2015 at their Park View store in Pretoria East. Received 26 Aug 2015. The seats of the couch and chair were extremely stiff (hard) and uncomfortable. The structure of the couch and chair was leaning forward. The seats were thicker at the back than in the front and one glide of to the front. I have to re adjust my sitting position the whole time which were very irritating and tiring. I lodged a complaint to Leon Lochner at their Park View branch and he forwarded it to Liwa Radebe at Head Office. A Mr. Botha was sent to investigate the complaint and I have explained everything to him, he just took a quick seat and said there was nothing wrong and nothing happened there after. Emails were sent in circles between me, Leon and Liwa. I demanded that the problem be rectified or be refunded. They offered me another product but I suggested that they only have to replace the seats and shortened the rear legs but it was turned down. The furniture were collected and now I am still waiting for my refund after I queried it twice. I am extremely disappointed in Coricraft and communication does not exists. Won't see me again.