JS
Jessie Scott-Turner
1 reviews | Active since Sept 2016
22 Mar 2024, 16:09
Coricraft Clearwater and Coricraft group bad service
We ordered our dining table and an L-shape couch two months ago and we are still waiting for delivery.
My husband went to visit the store on Tuesday, and they told him they can only deliver next Monday.
In what world do people pay for furniture and are happy to receive it over two months later?
Meanwhile, your salesman there was complaining about how quiet business is. If it’s so quiet, why are we waiting so long for our things?
Never dealing with you guys again.
Our order number is CLS016044. Cell: *** Email: ***
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Replies (1)
Coricraft Group's replyOfficial
09 Apr 2024, 11:47Dear Jessie,
Thank you for sharing your experience with us. We're sorry for any inconvenience caused by the delay in delivering your order. We book deliveries well in advance and allocate certain areas on particular days to manage our fleet economically. This sometimes results in deliveries being scheduled for later dates.
Please note that our lead time at the time of your purchase was 9 weeks, and we managed to deliver within the 7th week. However, we understand that you were expecting it sooner, and we apologise for any confusion.
If you have any further questions or need assistance, please don't hesitate to contact us directly at *** or by calling us at ***. We're here to help.
Yours sincerely,
Ruth
Customer Care Support Team
Thank you for sharing your experience with us. We're sorry for any inconvenience caused by the delay in delivering your order. We book deliveries well in advance and allocate certain areas on particular days to manage our fleet economically. This sometimes results in deliveries being scheduled for later dates.
Please note that our lead time at the time of your purchase was 9 weeks, and we managed to deliver within the 7th week. However, we understand that you were expecting it sooner, and we apologise for any confusion.
If you have any further questions or need assistance, please don't hesitate to contact us directly at *** or by calling us at ***. We're here to help.
Yours sincerely,
Ruth
Customer Care Support Team
Coricraft Group's reply09 Apr 2024, 11:47
Official
Dear Jessie,
Thank you for sharing your experience with us. We're sorry for any inconvenience caused by the delay in delivering your order. We book deliveries well in advance and allocate certain areas on particular days to manage our fleet economically. This sometimes results in deliveries being scheduled for later dates.
Please note that our lead time at the time of your purchase was 9 weeks, and we managed to deliver within the 7th week. However, we understand that you were expecting it sooner, and we apologise for any confusion.
If you have any further questions or need assistance, please don't hesitate to contact us directly at *** or by calling us at ***. We're here to help.
Yours sincerely,
Ruth
Customer Care Support Team
Thank you for sharing your experience with us. We're sorry for any inconvenience caused by the delay in delivering your order. We book deliveries well in advance and allocate certain areas on particular days to manage our fleet economically. This sometimes results in deliveries being scheduled for later dates.
Please note that our lead time at the time of your purchase was 9 weeks, and we managed to deliver within the 7th week. However, we understand that you were expecting it sooner, and we apologise for any confusion.
If you have any further questions or need assistance, please don't hesitate to contact us directly at *** or by calling us at ***. We're here to help.
Yours sincerely,
Ruth
Customer Care Support Team