AM
Andre M
1 reviews | Active since Aug 2015
05 Feb 2026, 18:39
Coricraft CEO a *****ed man with a *****ed empire ....
They have taken my couch that started squeaking back .... I didn't believe they could repair it since the frame and the springs squeaked. I know those particular couches are an issue since I've seen plenty at the coricraft discount store.... But I bought this one new from the Century city branch, Nomonde was the sales lady ..... They have had my couch for a month and not returned my money ..... They just ignore my mails ..... Literally theft .... I even emailed the CEO Craig Shneeberger, he could care less .... Nobody including their costumer service department even rep**** to my many mails ..... Opening a ***** case with my bank and theft with the SAP
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Coricraft Group's replyOfficial
06 Mar 2026, 10:13Dear Andre,
We’re really sorry for the delays and the frustration this situation has caused.
In many cases our repairs team is able to successfully resolve issues such as squeaking by repairing the frame or springs, which is why the couch was collected for assessment. However, as per your request, your refund has now been processed.
Please allow a few business days for the funds to reflect depending on your bank’s processing time. If you need any confirmation of the refund, you are welcome to send us a private message with your order number and we will gladly assist.
Yours in design,
Ruth
Customer care support team
We’re really sorry for the delays and the frustration this situation has caused.
In many cases our repairs team is able to successfully resolve issues such as squeaking by repairing the frame or springs, which is why the couch was collected for assessment. However, as per your request, your refund has now been processed.
Please allow a few business days for the funds to reflect depending on your bank’s processing time. If you need any confirmation of the refund, you are welcome to send us a private message with your order number and we will gladly assist.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply06 Mar 2026, 10:13
Official
Dear Andre,
We’re really sorry for the delays and the frustration this situation has caused.
In many cases our repairs team is able to successfully resolve issues such as squeaking by repairing the frame or springs, which is why the couch was collected for assessment. However, as per your request, your refund has now been processed.
Please allow a few business days for the funds to reflect depending on your bank’s processing time. If you need any confirmation of the refund, you are welcome to send us a private message with your order number and we will gladly assist.
Yours in design,
Ruth
Customer care support team
We’re really sorry for the delays and the frustration this situation has caused.
In many cases our repairs team is able to successfully resolve issues such as squeaking by repairing the frame or springs, which is why the couch was collected for assessment. However, as per your request, your refund has now been processed.
Please allow a few business days for the funds to reflect depending on your bank’s processing time. If you need any confirmation of the refund, you are welcome to send us a private message with your order number and we will gladly assist.
Yours in design,
Ruth
Customer care support team