Coricraft Canal Walk - Payment made 70 days ago and still no job number!

My parents visited the Coricraft Canal Walk store on 9th August 2017 and purchased "The Manhattan" couch as a gift to me. After my parents perfectly planned the surprise to me on the evening 9th August 2017, they advised that I could pleasantly choose my fabric which I proceeded to do on the 10th of August2017 and headed back to the store to action.

My 4-6 week wait began and approximately by between the 8th - 14th September 2017, I called twice and made an additional 2 trips to the store where I was told that it was in progress. My the end of September 2017, I called yet again and was told that the factory had not created a "job number" as I had changed my fabric type. How this was my fault, I was unsure?

Needless to say I made contact yesterday again as they promised confirmation of completion by the 14th October 2017 - over 2 months after the initial order was placed.

My parents chose Coricraft as our family has only experienced positive service, excellent quality and overall efficiency but we have since been let down. Not only did my parents pay for the beautiful "Manhattan" couch when ordered but they also paid for the delivery thereof and the fabric protector - none of which has been delivered against their promise.

Payment made 70 days ago and still no sign of the product. Whilst the manager at the Coricraft store has been helpful on all phone calls, I still have not enjoyed the gift and investment provided to me by my parents.

This complaint is only step 1. I will following the complete course of complaint action and take all necessary steps to ensure that I not only receive the product, but gain full compensation for the 70 day wait.

I expected a lot more from you Coricraft.