CORICRAFT BOKSBURG TERRIBLE SERVICE

On the 12th of April 2019 my husband and I walked into the Boksburg branch and saw they were running a special on a 2 seater lounge suite. Out of impulse we decided to purchase 2 x 2 leather seaters. On Saturday the 20th of April we decided to rather cancel our transaction as it was impulsive of us to make such a expensive purchase. We both completed the necessary paperwork for the refund. We were assured by Martha that all paperwork would be submitted on the Monday the 15th and we would receive our refund within 3-4 working days. I called Martha on Thursday late afternoon only to be told by her that she was not in on Monday and only submitted the paperwork on Tuesday therefore our refund would only reflect in our accounts on Friday the 19th April. Since it was a long weekend we decided to wait till Tuesday to see the refund in our accounts. Tuesday 22nd April arrives and still no refund. I then decide I should rather speak to Hannes the branch manager. Hannes told me that the paper work was submitted incorrectly and would rectify it immediately and re submit it to head office for the refund. He would also keep me updated until we receive our refund. It is now the 24th April and still no refund. I called head office in Cape Town and thankfully Natalie has the situation under control and has assured me that the refund will be processed on the 25th April 2019. So lets wait and see...…...