LB
Lee B

1 reviews | Active since Oct 2013

16 Jul 2022, 19:56

Coricraft beguiles Consumers! **** sales.

Yesterday I discovered that Coricraft is having an online sale, which grants 15% off bedroom furniture and carpets, so I attempted to make a purchase. Since yesterday, 15 July 2022 it will not allow me to check out! Several tries later, yet again today, same scenario... it simply does not allow one to actually benefit from the alleged "sale" by way of constantly blocking items from actually entering your cart, so as to check out. I am so frustrated and I now feel that the sale is actually a non existent, lie... simply a means of beguiling consumers! This is so *********! Why create a "sale" if there is no intention of honoring it. It's more of a "**** sale." No matter what items from the "sale" are added to the cart, be it carpets, or bedroom furniture (I tried them all, so as to double check) it indicates the item as added to one's cart, but the moment one clicks, go to cart, or checkout, it states that the cart is empty. This issue is ongoing since the start of the sale and has taken up so much of my time, resultant of constant attempts. I have furnished an entire 4 bedroom home, including 3 x lounges, dining room, patio furniture & occasional chairs for the reception area with all furniture being purchased from Coricraft in cash. As such, I've become well known to the staff at two branches, as a very loyal, cash paying customer. I was now making an attempt towards starting to furnish yet another new second home in another area, only to encounter such an absurd, frustrating scenario. Makes one feel as though they'd prefer not to do business with the company any longer if the intentions are not pure & if they fail to honor what is on offer, since that is extremely ********* and ************! No excuses about stock being sold out either, because the timer has indicated the count down (to the end of sale) consistently on the website, never ever indicating any of the stock as "sold out" of which, had that been the case, then *ALL* the stock would be *sold out* (since as said, I tried different options) and that would mean that there IS no actual sale! The timer showed me two days & many hours left (yesterday) to purchase and today, one day and several hours left to purchase, yet ALL stock (not sold out) is prevented from reaching my cart/checking out for TWO DAYS. I mentioned the online sale to the in store sales lady who seemed surprised to hear about it?? Not on! Terribly sinister. The CPA comes into violation here and I wonder how the NCC would react to this, since what is advertised publicly/publicly offered to consumers, is what they ought to get and as such, at the price advertised. This makes me so annoyed!

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Replies (1)
Coricraft Group
Coricraft Group's reply01 Sept 2022, 15:54
Official
Dear Lee B,

Thank you for telling us about your online shopping experience.

We are so sorry that you struggled to get through to the check out section when you initially tried to order. This must have left you feeling very frustrated. We will address it with our business partners . 

We have been in contact with you, and you were able to make a purchase and benefit from the sale.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. 
  
Yours in design,
Ruth