"Coricraft" - Absolutely pathetic service and communication.

I have purchased a recliner from Coricraft in January 2019 and it was delivered within 3 weeks. This was perfect as the time frame was between 6 to 8 weeks. Once I have received the item, I noticed that the rear leg was broken. The very next day 30 January 2019 I had informed Coricraft of the defect and was told that they will place another order for me and that it would be delivered in 6 to 8 weeks time and that I can keep the one I have during this period. This means that I have paid for and using a defective item. I then received an email on 18 February 2019 from Sholene Rampeare who advised that she anticipates delivery of the recliner around 28 March 2019. This is exactly 8 weeks since Coricraft has place the replacement order. I did advise her that I would only take delivery in the week of 01 April 2019. I still have not received delivery of the recliner. I received a call around the 04 April 2019 from Shaida of Coricraft who after listening to my frustration of non delivery said that Coricraft would compensate me for the non delivery and she had promised to keep me informed of the delivery status every few days until I received the recliner. Shaida also promised to send me an apology via email to which I have yet to receive. I then contacted the sales person Vusumuzi Nodada on 12 April 2019 to voice my frustration of non delivery and lack of communication from Coricraft who informs me that he will get back to me on Monday 15 April 2019. I further email Vusumuzi on 14 April 2019 insisting that he gets his Regional Manager, Shaida or someone higher up in the chain of command that can assist me. I do not get any calls from Coricraft.

It is now 19 DAYS past due of the 8 weeks waiting period from Coricraft for delivery and I have not yet received any calls from Coricraft's Regional Manager or customer service.

Hellopeter, please assist.

Frustrated Customer.