K
Kim
1 reviews | Active since Oct 2022
18 Jul 2024, 13:48
Coricraft
Not a store I will be visiting again. The service is shocking to say the least. I have had to call every few days to follow up on a complaint I lodged regarding a sofa we waited 6 weeks for. The stitching is loose, pieces of fabric are stitched together to form one piece and the one component of the corner sofa doesn't have the mechanism to connect in to the other pieces. Coricraft are trying to relaunch themselves in the interior market but will not make it if the quality of their product doesn't improve and they start offering customers better service. The experience andnproduct is not worth the wait or the money.
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Coricraft Group's replyOfficial
31 Jul 2024, 16:17Dear Kim,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the issues you have encountered and for any inconvenience caused. We have been trying to locate your order but have not had any luck so far. Could you please email us more information and images of the couch at ***? This will help us address your concerns more effectively.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the issues you have encountered and for any inconvenience caused. We have been trying to locate your order but have not had any luck so far. Could you please email us more information and images of the couch at ***? This will help us address your concerns more effectively.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply31 Jul 2024, 16:17
Official
Dear Kim,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the issues you have encountered and for any inconvenience caused. We have been trying to locate your order but have not had any luck so far. Could you please email us more information and images of the couch at ***? This will help us address your concerns more effectively.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the issues you have encountered and for any inconvenience caused. We have been trying to locate your order but have not had any luck so far. Could you please email us more information and images of the couch at ***? This will help us address your concerns more effectively.
Yours in design,
Ruth
Customer care support team