Coricraft- a logistical nightmare

Coricraft Logistics is a nightmare.

I had a Lodge 2 seater couch delivered to me early January. The delivery staff were rude, and damaged my door and frame. I had asked them to wait while I contacted the foreman of my building however they had no patience and got the couch stuck in my doorway. It got damaged and after a LONG battle with customer service, they agreed to replace the couch for me, at no extra cost to me. Then they wanted to charge me a delivery fee, which is where the problem came from , the delivery team- who did the damages in the first place. I decided that I was not going to pay a second time for this delivery. And customer service eventually agreed to this. Delivery Round 2- Delivery team was late. This was a logisitical nightmare as I was trying to co-ordinate in order to ensure the foreman would be present at time of delivery . New couch entered undamaged, with help of my friend- who had to be the one removing legs of the couch. Not the delivery team- they didn't even have the tools on them. Anyway, the second couch I picked was a Simon 2 seater, it was smaller. However the incorrect fabric choice was given to me. I had asked for a Nanjing Charcoal Fabric, but the couch they gave me looks like an aswan asphalt fabric. My dealings with them have not been great. I give the two star credit to the staff at Somerset Mall who helped me the most, even though I purchased the couch online. However the call centre was not much help to me and their logistics team is a nightmare too.