RS
Roger S

1 reviews | Active since Aug 2021

25 Sept 2023, 11:58

Coricraft

I ordered a couch, paid in full and was told I’d be contacted by a sales person with regards delivery. Delivery was to take place on the 19th September, I drove from Pietermaritzburg to Underberg (150 kms) to receive the couch. I waited until 12pm as I hadn’t received any communication as so I called customer care, who put me onto the warehouse, who gave me the delivery guys number. When I called him, he was in Bergville, 3 hours away. I then canceled the delivery because no one was going to be home by the time the delivery person arrived late that afternoon. Now, trying to get an answer from Coricraft has been virtually impossible!!! And I still don’t know when it’s arriving!!! Please note, the sales people at the Midlands Mall branch have been fantastic and most helpful but it’s the people behind the scenes that have been most ***********.

0
Replies (1)
Coricraft Group
Coricraft Group's reply12 Oct 2023, 15:59
Official
Dear Roger S,

We appreciate you taking the time to share your experience with us.

We are so sorry that your delivery did not go according to plans. We are investigating why you did not get any messages with the delivery time frames prior to the delivery. We have since delivered your couch to you and hope that it gives you many happy years of use. We hope that you visit us again soon as we


You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team