EO
Elsabe O
1 reviews | Active since Nov 2023
01 Nov 2023, 12:06
Coricraft
Bought a couch in 2016 from Coricraft, they advertise 10 years guarantee on frame struckture, now after 7 years they have a different story. There still advertise 10 year guarantee but refuse to fix my couch not even willing to come and look at it.
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
05 Nov 2023, 15:41Dear Elsabe O,
We appreciate you taking the time to share your experience with us.
The couch that you purchased in February 2016 is a recliner. Recliners had a 5 year guarantee on the frame, 2 years on the stitching, and 2 years on the Filling. We then discontinued recliners in 2018. Our other range of couches have a 10-year guarantee on the frame. We have also forwarded you the guarantee policy that was applicable when you purchased your couch.
If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at ***
so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
The couch that you purchased in February 2016 is a recliner. Recliners had a 5 year guarantee on the frame, 2 years on the stitching, and 2 years on the Filling. We then discontinued recliners in 2018. Our other range of couches have a 10-year guarantee on the frame. We have also forwarded you the guarantee policy that was applicable when you purchased your couch.
If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at ***
so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply05 Nov 2023, 15:41
Official
Dear Elsabe O,
We appreciate you taking the time to share your experience with us.
The couch that you purchased in February 2016 is a recliner. Recliners had a 5 year guarantee on the frame, 2 years on the stitching, and 2 years on the Filling. We then discontinued recliners in 2018. Our other range of couches have a 10-year guarantee on the frame. We have also forwarded you the guarantee policy that was applicable when you purchased your couch.
If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at ***
so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
The couch that you purchased in February 2016 is a recliner. Recliners had a 5 year guarantee on the frame, 2 years on the stitching, and 2 years on the Filling. We then discontinued recliners in 2018. Our other range of couches have a 10-year guarantee on the frame. We have also forwarded you the guarantee policy that was applicable when you purchased your couch.
If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at ***
so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team