CG
Christopher G
1 reviews | Active since Mar 2022
29 Mar 2022, 15:46
Coricraft - 2 weeks, no reply, not to e-mail, not to call centre, not to branch, nada :(
Hi Coricraft Team,
To date, no communication received. Not a reference number, nor a quote for repairs. (This after e-mails, two calls to branch and two calls to the call centre.) Love your product but SUPPORT seems to be non-existent!
Apart from needing repairs, we need an urgent quote for repairs in order to submit for damages to our Insurance Company. Two weeks should be enough time to respond!
We also need an estimate of how long it would take to repair the couch and what the procedure is.
Christopher Grinton Cell: *** *** ***x
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Coricraft Group's replyOfficial
31 May 2022, 15:44Dear Christopher G,
Thank you for posting about your frustrating experience with Coricraft. We are so sorry that your communications fell through the cracks!
I have investigated why no one responded to your emails, and we have revised our internal process to prevent this from happening again. I can confirm that we have been in contact with you to collect your couch to repair and I am certain we will be able to restore your couch back to its former beauty.
Yours in design,
Ruth
Customer Care Support Team
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Customer Care Support Team
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Coricraft Group's reply31 May 2022, 15:44
Official
Dear Christopher G,
Thank you for posting about your frustrating experience with Coricraft. We are so sorry that your communications fell through the cracks!
I have investigated why no one responded to your emails, and we have revised our internal process to prevent this from happening again. I can confirm that we have been in contact with you to collect your couch to repair and I am certain we will be able to restore your couch back to its former beauty.
Yours in design,
Ruth
Customer Care Support Team
***
Customer Care Support Team
***