Coricarft warranty be warned - they don't care - they lost half my couch.

To describe there bad service - I don't think I have enough space. They are all so helpful when you buy something but as soon as you need a warranty for filled they wash their hands of you. I started the warranty process on the 27th August 2020. I have been passed from Geraldine; to Debra; to Valencia; to multiple people at the warehouse and finally Olivia who told me for a week she would call back. So they delivered half the couch...I think I am more in shock than anger. I was then told late December that they lost the other half of the couch and that they would get back to me. I'm now sitting in a position where even the switchboard lady at the Cape Town warehouse - with out knowing my name saying "shame they just ignoring you now and you have been calling for days"...I mean...really??? So I'm stuck now with half a filled couch. Guess my only option is to speak to a consumers lawyer now.