Cori Craft

On 11 /08/2024 I ordered 5 couch inners to be filled with Cori fill at the Centirion Mall store.On 3 October 2024 I was contacted to collect my order, which I collected on 5 October 2024. The 5 inners were all together wrapped in plastic.On collecting the items I removed the plastic at home, only to find that some of the seams on 4 were open in some places and 1 had a hole. On 6 October 2024 I returned the items to the store, which they accepted. The store logged a query with ticket 216002. Today I was contacted to come and collect the items. Because it is not a store item, they have to send someone to my home to assess and collect the items, yet I initally collected these items in store.

It is so frustrating, why did they accept and not tell me this when I returned the items, now wasting my time and petrol. I can only collect this on Saturday as I cannot get off work. Causing a delay of 1 week . One also does not know how long Coricraft will take to collect these items. I also do not have much space in my home to store this until it is collected.

Surely if the items were initially delivered to the store by yourselves, surely you can also collect the unsatisfactory returned items from the store??