LL
Lucien L
1 reviews | Active since Jan 2020
07 Jan 2020, 12:25
Congratulations, you are the weakest link.
If I could give this company a zero rating I would. It is probably the worst service that I have received from a company ever, and I have been around for a while. Forty days since placing an order and apart from the odd 2 sms's a month later to say "Good news, your oder is being processed, someone will contact you soon", nothing has happened. Calls and mails are either not answered or cut off and certainly not returned. How are these people still in business?
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
28 Feb 2020, 08:08Dear Lucien L,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:08
Official
Dear Lucien L,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***