Confirmed order 'not done'

17 October- order placed on Titanic corner couch<br> 20 October - order confirmation received via text<br> 26 October- fabric changed on couch<br> 27 October- fabric change confirmation received via call from Michelle and email from Michelle<br> 11 November - I was in store to clear the confusion around balance (550 delivery was added and it's not listed as 'delivery' on quote)<br> 13 November- called contact center to enquire about progress. No one could give me an answer and I was promised a callback. No call back<br> 16 November- mail sent enquiring about couch, got a call from Eugene who said my couch has not been produced. Promised a callback and once again no callback<br> 17 November- I contacted Eugene who was unavailable, he called back hours later. I missed his call as I was in a meeting. I returned call and am still waiting on him<br> <br> I need to understand what happened to my order and why no one bothered to check that this hasn't been actioned. My couch was supposed to be delivered yesterday!