Complaint

RE: Sales Older CLS015207 Quote Reference: CL-D***.1

Apologies to write to you directly however, I would really appreciate if my concerns could be addressed with your store manager from your Clearwater branch.

Myself and my mother purchased furniture from your store in Clearwater branch last month on 12th of November 2023 please attached proof of purchase.

Initially I was informed that some of the furniture would need to be completed in Cape Town and some of the furniture was available immediately to be delivered or I had the option to wait for everything to be delivered at once, which would also result in just one delivery fee. We therefore agreed for all the furniture to be delivered on the 11th December 2023 as I have overseas guests coming to visit and stay with me. I have been constantly following up with one of your consultant who kept me updated and assured me that everything was set for the week of the 11th December 2023.

Part of the furniture was delivered on the 15 December but both the Patio and the dinning room couches are damaged and I’m still waiting for the remaining chairs to be delivered. The manager still cannot confirm the delivery dates and also cannot confirm for the replacement for the couches.

I find this experience to be embarrassing and causing me a lot of inconvenience as I find it quite difficult as a customer to get some sort of assistance from your store manager who I believe should be willing to assist and should have prioritized my delivery and my concerns about the whole process.

I hope that you can assist or direct to someone to assist me urgently please.

Regards

Tlotlego & Mpho

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