EL(N
Erika Lombard (nee Nel)

1 reviews | Active since Apr 2013

17 Feb 2016, 10:11

Chaotic RCS Accounts

On 24 Oct 2015 Coricraft wrongfully re-added returned goods to my account for the amount of R2252. Having had a debit order, the amount increased with R90pm for the goods which I DO NOT HAVE and after numerous unsuccessful phonecalls and emails, I stopped the debit order and continued to pay the correct amount of R657 which I was eventually assured is now correct. Now RCS phones and asks when I will make the short payment of R819? They cannot however tell me why that amount is so high, just due to interest and admin costs!! Admin costs for what?!!<br> I need this account sorted out ASAP as no one in the so called customer care departments even bothered to reply to emails and requests to have this sorted out. In future I will definitely NOT buy from Coricraft and will advise others not to either. It's totally unacceptable and unprofessional! Coricraft is supposedly an upmarket store, but the after-sale support and customer care is zero. Disgusting and utterly disappointed!

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Replies (2)
Coricraft Group
Coricraft Group's reply17 Feb 2016, 12:16
Official
Hello erikanel1,

Apologies for this, i will contact the guys and see whats happening.

Olga will follow up and revert

Regards

Mark Staniforth
Retail Exec
Coricraft Group
Coricraft Group's reply19 May 2016, 13:20
Official

This is a really old review that has come up again , please let me know if you require any further assistance.

Kind regards,

Olga de Pinho

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