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eugene E

1 reviews | Active since Mar 2015

03 Mar 2015, 17:24

card cloning

I was told that I could apply for a RCS card an it will work in all stores that has the RCS logo . After receiving my card on the 28th February I bought items at Coricraft Port Elizabeth .Two days later I went to handy house Despatch to purchase another item with the same card because you can buy from them also with a RCS card . They tried to swipe the card , but it did not want to go thru .The owner said I must cancel the current card and take out a RCS card from him and it will work at all stores using RCS cards . I later phoned the number on the rear side of the card . After being sent from one consulted t another I was told the card was cloned . I was very upset for the card as only used by two places , who cloned it . The response from the RCS consultants was very unprofessional .People should think twice before taking out a RCS card to buy items with . I have cancelled mine and will never get one again and will not buy from Coricraft nor Handy house again

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Replies (1)
Coricraft Group
Coricraft Group's reply05 Mar 2015, 11:44
Official
Hello eugene07,

We apologise for the misunderstanding. We have spoken to RC and there was a block on your account due to the high value of your first purchase. They will unblock the account for you with pleasure . You can contact them on *** .

The RCS call centre agent will explain to you which stores you may use your card at for future purchase.

Kind regards,

Olga de Pinho
Quality Manager
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