LF
Ludovina F
1 reviews | Active since Dec 2020
17 May 2024, 08:10
Can't use TFG gift card at Coricraft
I am highly disappointed, how long ago has Coricraft joined the TFG group? Yet, I am still unable to use a TGF gift card at Coricraft. Don't join the TGF group if you can't provide the same benefits as the other TFG retail stores. If you are part of the Group I expect to be able to use a gift card at Coricraft like I am able to with all other TFG group retail stores.
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Replies (2)LF
Ludovina F's updateReviewer Update
17 May 2024, 12:48Dear Ruth
Why is your email and telephone no blocked out on your response.
My email is ***
Cell ***
Why is your email and telephone no blocked out on your response.
My email is ***
Cell ***
LF
Ludovina F's update17 May 2024, 12:48
Reviewer Update
Dear Ruth
Why is your email and telephone no blocked out on your response.
My email is ***
Cell ***
Why is your email and telephone no blocked out on your response.
My email is ***
Cell ***
Coricraft Group's replyOfficial
17 May 2024, 12:58Dear Ludovina F,
Thank you for taking the time to share your experience with us.
We are truly sorry for the disappointment and inconvenience you have faced. We understand your frustration regarding the inability to use TFG gift cards at Coricraft. Although Coricraft has joined the TFG group, our systems are not yet fully integrated to accept TFG gift cards. We recognise that this is an important benefit for our customers, and we are actively working on integrating our systems to provide a seamless experience similar to other TFG retail stores.
You are welcome to contact us directly by emailing us at *** or calling us at *** should you wish to discuss this further.
Yours in design,
Ruth
Customer Care Support Team
Thank you for taking the time to share your experience with us.
We are truly sorry for the disappointment and inconvenience you have faced. We understand your frustration regarding the inability to use TFG gift cards at Coricraft. Although Coricraft has joined the TFG group, our systems are not yet fully integrated to accept TFG gift cards. We recognise that this is an important benefit for our customers, and we are actively working on integrating our systems to provide a seamless experience similar to other TFG retail stores.
You are welcome to contact us directly by emailing us at *** or calling us at *** should you wish to discuss this further.
Yours in design,
Ruth
Customer Care Support Team
Coricraft Group's reply17 May 2024, 12:58
Official
Dear Ludovina F,
Thank you for taking the time to share your experience with us.
We are truly sorry for the disappointment and inconvenience you have faced. We understand your frustration regarding the inability to use TFG gift cards at Coricraft. Although Coricraft has joined the TFG group, our systems are not yet fully integrated to accept TFG gift cards. We recognise that this is an important benefit for our customers, and we are actively working on integrating our systems to provide a seamless experience similar to other TFG retail stores.
You are welcome to contact us directly by emailing us at *** or calling us at *** should you wish to discuss this further.
Yours in design,
Ruth
Customer Care Support Team
Thank you for taking the time to share your experience with us.
We are truly sorry for the disappointment and inconvenience you have faced. We understand your frustration regarding the inability to use TFG gift cards at Coricraft. Although Coricraft has joined the TFG group, our systems are not yet fully integrated to accept TFG gift cards. We recognise that this is an important benefit for our customers, and we are actively working on integrating our systems to provide a seamless experience similar to other TFG retail stores.
You are welcome to contact us directly by emailing us at *** or calling us at *** should you wish to discuss this further.
Yours in design,
Ruth
Customer Care Support Team