mG
mbali G
1 reviews | Active since Sept 2014
16 Sept 2024, 20:45
CAN I PLEASE GET MY MONEY BACK!!!!!
CAN SOMEONE PLEASE TELL THIS UNPROFESSIONAL STORE TO PLEASE COME THAKE THEIR COUCH AND PLEASE GIVE ME MY MONEY BACK AND PLEASE STOP CALLING ME WITH EMPTY PROMISES, I THINK I REALLY NEEDS TO SPEAK TO MY LAWYERS NOW CAUSE THIS IS REALLY ********* AND NO TCF IS BEING PRACTICED HERE.
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Replies (2)
Coricraft Group's replyOfficial
17 Sept 2024, 16:11Dear Mbali,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand your disappointment and take your concerns seriously.
Our team has made multiple attempts to collect the couch, with bookings confirmed both telephonically, but unfortunately, the collections could not be completed. We have scheduled a new collection for the 20th of September, and we kindly ask that you be available on this date. Should the collection not proceed, we may need to apply additional charges for any further collection attempts. Alternatively, you're welcome to deliver the couch to us for repairs at your convenience.
We are committed to resolving this matter and ensuring you have a positive experience moving forward. Please feel free to reach out if you have any further questions.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand your disappointment and take your concerns seriously.
Our team has made multiple attempts to collect the couch, with bookings confirmed both telephonically, but unfortunately, the collections could not be completed. We have scheduled a new collection for the 20th of September, and we kindly ask that you be available on this date. Should the collection not proceed, we may need to apply additional charges for any further collection attempts. Alternatively, you're welcome to deliver the couch to us for repairs at your convenience.
We are committed to resolving this matter and ensuring you have a positive experience moving forward. Please feel free to reach out if you have any further questions.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply17 Sept 2024, 16:11
Official
Dear Mbali,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand your disappointment and take your concerns seriously.
Our team has made multiple attempts to collect the couch, with bookings confirmed both telephonically, but unfortunately, the collections could not be completed. We have scheduled a new collection for the 20th of September, and we kindly ask that you be available on this date. Should the collection not proceed, we may need to apply additional charges for any further collection attempts. Alternatively, you're welcome to deliver the couch to us for repairs at your convenience.
We are committed to resolving this matter and ensuring you have a positive experience moving forward. Please feel free to reach out if you have any further questions.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand your disappointment and take your concerns seriously.
Our team has made multiple attempts to collect the couch, with bookings confirmed both telephonically, but unfortunately, the collections could not be completed. We have scheduled a new collection for the 20th of September, and we kindly ask that you be available on this date. Should the collection not proceed, we may need to apply additional charges for any further collection attempts. Alternatively, you're welcome to deliver the couch to us for repairs at your convenience.
We are committed to resolving this matter and ensuring you have a positive experience moving forward. Please feel free to reach out if you have any further questions.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
mG
mbali G's updateReviewer Update
18 Sept 2024, 10:15Stop lying!cause last week your manager called me and said that they will pick up the couch yesterday on Tuesday but I haven't got any communication, can you please tell me the refund process and I will gladly drop off the couch
mG
mbali G's update18 Sept 2024, 10:15
Reviewer Update
Stop lying!cause last week your manager called me and said that they will pick up the couch yesterday on Tuesday but I haven't got any communication, can you please tell me the refund process and I will gladly drop off the couch