nH
natalie H
1 reviews | Active since Apr 2021
21 Feb 2024, 20:09
Buyer beware
I bought a couch last year. It was finally delivered in February. It arrives with red marks and stains, so I sent it straight back. I have been trying to get hold of customer service, and no one will get back to me. I have emailed, called, and am at a loss to know how this is going to be resolved. They have my money, the couch, and no one there really gives a damn! Next step lawyers.
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Coricraft Group's replyOfficial
29 Feb 2024, 15:59Dear Natalie,
We appreciate you taking the time to share your experience with us.
Your couch has been returned to our warehouse, and our assessor will assess it to advise further. Our team will be in touch with you shortly to provide updates on the resolution process.
We're sorry for the delay in our response and any frustration this may have caused. Your feedback is important to us, and we're committed to resolving this issue promptly.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Your couch has been returned to our warehouse, and our assessor will assess it to advise further. Our team will be in touch with you shortly to provide updates on the resolution process.
We're sorry for the delay in our response and any frustration this may have caused. Your feedback is important to us, and we're committed to resolving this issue promptly.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply29 Feb 2024, 15:59
Official
Dear Natalie,
We appreciate you taking the time to share your experience with us.
Your couch has been returned to our warehouse, and our assessor will assess it to advise further. Our team will be in touch with you shortly to provide updates on the resolution process.
We're sorry for the delay in our response and any frustration this may have caused. Your feedback is important to us, and we're committed to resolving this issue promptly.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Your couch has been returned to our warehouse, and our assessor will assess it to advise further. Our team will be in touch with you shortly to provide updates on the resolution process.
We're sorry for the delay in our response and any frustration this may have caused. Your feedback is important to us, and we're committed to resolving this issue promptly.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team