Broken door upon deliver, painful service experience, stay away!

Long story short, delivery guys from Coricraft broke our sliding door at the back entrance when we had told them that the couch must get in through the front door (which it did) because we had measured the space. After that, one of the guys reeking of alcohol told me that I should give them something (I assume money) because I am "lucky" that they were able to fit the couch through the front door. I felt so so uncomfortable and told them that I dont have cash on me and also I had paid R600 for that couch to be delivered!!!

My initial complaint to the manager, Cindy Wheeler, was sent on the 19th of Feb 2018, its now the 28th of March since I have calling and emailing at least twice a week and all I get told amongst all kinds of ******* is that procedures have to be followed and that the guys are saying they did not touch my door. Seriously? I stressed to her so many times how the broken door was a security risk for us and that Coricraft must arrange to fix it as soon as possible and guess what...Nothing. What a joke. I am now hustling for my money back. Hopefully we will get somewhere with that.

We spent over R11,000 purchasing furniture at Coricraft and yet this is the kind of service that we get...Goodluck people!