Best ever Service received

I bought 2 couches from Coricraft Eastrand in September 2011. In the 4 years I have had them I never had any problems, but all of a sudden 1 of the springs snapped inside one of the couches. I phoned Coricraft customer service to find out what my options were in order to get it fixed, they took all my details and said they will get back to me. I received a call from them the same day telling me that they will collect the couch the following day. They have send me a confirmation sms telling me when to expect their truck to be at my house to collect. The couch was collected as I was told.<br> 6 Days after collection, I received a sms to call Gladys from Coricraft in order to make arrangements for delivery. I phoned her and she confirmed a day for delivery that will suit me best and it was left there. I received a confirmation sms the following day giving me the estimated time of when to expect the delivery truck to be at my house. <br> As promised the truck arrived on time, I got my couch back and they have fixed it.<br> I did not have to pay for the collection, delivery or the repair of the couch.<br> This was the best service I have ever received.