SM
Shabrelle M

1 reviews | Active since Jan 2016

18 Jan 2016, 13:48

Been waiting for a refund for more than a month.

<br> I bought a base set at Coricraft stormvoel road on the 9th of Dec 2015. The Base was too long and we could not get it into our bedroom. Firstly we were not advised from the beginning that this base set does not fit into any house at point of sale. <br> <br> Spoke to the manager Pretty Motupeng on the 10/12/2015 and she informed me it's the sale person's responsibility to advise clients of the length and width of the bed before the sale is concluded. Therefore she advised me that they will refund me for the base, R500 less than the initial amount we paid. Because they were helping me out I didn't argue the amount.<br> <br> Pretty send me the refund form, I've completed it and send it back, she informed me that she will keep me up to date and money will be deposited into my account within a few days.<br> <br> A month has passed

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Replies (1)
Coricraft Group
Coricraft Group's reply19 Jan 2016, 12:14
Official
Hello ShabrelleM,

We apologise for the delay with your refund . We don't normally do refunds from our bargain boxes and there was an error with the application for refund . We have corrected it and your refund will be processed tomorrow .

Kind regards,

Olga de Pinho
Quality Manager
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