aL
aneska L
1 reviews | Active since Aug 2014
30 Oct 2019, 17:33
Bed bug bonus with wall art !
I purchased 2 wall art carved timber panels that was probably imported from an Asian country from Coricraft in Woodstock, Cape Town. Soon after I fixed it to my bedroom wall I had a bedbug infestation. I never had bedbugs in the 5 years I've lived in my house. At closer inspection the Coricraft carved timber wall art was full of bed bugs. I emailed Coricraft 3 times about the issue but radio silence from Coricraft.
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Replies (4)
Coricraft Group's replyOfficial
31 Oct 2019, 09:16Dear Aneska L,
We apologise for your bed bug infestation, however all of our products are fumigated before they leave the country of origin and again when they arrive in South Africa, we will have the fumigation certificates as proof of this. Bed bugs are unfortunately something that are easily transported on peoples shoes from home to home.
Kind regards,
Olga de Pinho
***
***
We apologise for your bed bug infestation, however all of our products are fumigated before they leave the country of origin and again when they arrive in South Africa, we will have the fumigation certificates as proof of this. Bed bugs are unfortunately something that are easily transported on peoples shoes from home to home.
Kind regards,
Olga de Pinho
***
***
Coricraft Group's reply31 Oct 2019, 09:16
Official
Dear Aneska L,
We apologise for your bed bug infestation, however all of our products are fumigated before they leave the country of origin and again when they arrive in South Africa, we will have the fumigation certificates as proof of this. Bed bugs are unfortunately something that are easily transported on peoples shoes from home to home.
Kind regards,
Olga de Pinho
***
***
We apologise for your bed bug infestation, however all of our products are fumigated before they leave the country of origin and again when they arrive in South Africa, we will have the fumigation certificates as proof of this. Bed bugs are unfortunately something that are easily transported on peoples shoes from home to home.
Kind regards,
Olga de Pinho
***
***
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aneska L's updateReviewer Update
31 Oct 2019, 09:25Dear Olga may I please see a copy of the fumigation certificates? I can send you my sales receipt.
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aneska L's update31 Oct 2019, 09:25
Reviewer Update
Dear Olga may I please see a copy of the fumigation certificates? I can send you my sales receipt.
Coricraft Group's replyOfficial
31 Oct 2019, 09:26Dear Aneska ,
Of course I can get it for you , Please send me your sales order as soon as you can.
Kind regards,
Of course I can get it for you , Please send me your sales order as soon as you can.
Kind regards,
Coricraft Group's reply31 Oct 2019, 09:26
Official
Dear Aneska ,
Of course I can get it for you , Please send me your sales order as soon as you can.
Kind regards,
Of course I can get it for you , Please send me your sales order as soon as you can.
Kind regards,
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aneska L's updateReviewer Update
31 Oct 2019, 09:32Ok Thanks ! Please let me know which email address I can send it to. I received no response from *** for the last month.
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aneska L's update31 Oct 2019, 09:32
Reviewer Update
Ok Thanks ! Please let me know which email address I can send it to. I received no response from *** for the last month.