1 reviews | Active since Jan 2017
BE WARNED - False advertising and ********** customer service.
I know a lot of people like to complain and vent on this platform but believe me, this comes from a place where my intention is to warn anyone else who might be put in the same situation that ive been put into.
Having a look around here it seems to be an extremely common issue. Yet another issue with scotch guarding not being done.
After speaking Melany from Cabana (an in-house scotch guarding company) and being completely useless and despicably rude, she blamed Coricraft for the oversight of not having my couch scotch guarded.
After speaking to Coricraft, they deny all forms of fault and blame Cabana. Rather fascinating way of dealing with the issue, at the end of the day, the funds were paid to Coricraft, what ever dealings between the two companies have absolutely nothing to do with me, the paying customer.
Basically at this point the only option I have here is litigation. Id appreciate someone reaching out to me to resolve this issue before more time is wasted. I sincerely hope this doesnt fall on deaf ears.
Thank you for taking my call earlier, We will arrange to have the couch exchanged for you once you have chosen a new fabric .
We apologise that this wasn't resolved sooner .
Kind regards,
Olga de Pinho
Customer Experience Manager
***
Thank you for taking my call earlier, We will arrange to have the couch exchanged for you once you have chosen a new fabric .
We apologise that this wasn't resolved sooner .
Kind regards,
Olga de Pinho
Customer Experience Manager
***
I was contacted by Olga de Pinho from the Coricraft Customer Experience department and had the couch replaced in an extremely short amount of time. I cannot say enough good things about her, she took this terribly frustrating experience and completely resolved all the issues.
Not taking away from the great product, dealing with Olga was the highlight of the interaction with Coricraft.
I hope that the higher ups see this and promote her!
I still stand by what I said about Cabana (Melany) as well as Shaheedah Watson (Coricraft) for that matter, there are great inconsistencies and sub-par service, but you get terrible employees at every company I suppose.
Bravo Olga, thank you for resolving this issue and putting our trust back into the company you so proudly promote.
I was contacted by Olga de Pinho from the Coricraft Customer Experience department and had the couch replaced in an extremely short amount of time. I cannot say enough good things about her, she took this terribly frustrating experience and completely resolved all the issues.
Not taking away from the great product, dealing with Olga was the highlight of the interaction with Coricraft.
I hope that the higher ups see this and promote her!
I still stand by what I said about Cabana (Melany) as well as Shaheedah Watson (Coricraft) for that matter, there are great inconsistencies and sub-par service, but you get terrible employees at every company I suppose.
Bravo Olga, thank you for resolving this issue and putting our trust back into the company you so proudly promote.