Be careful when choosing exotic leathers

Honestly not very impressed with my experience. From day 1 it was impossible to get info and replies online, when asking about materials and queries. A leather I saw in store wasn't available online and it confused the process. Eventually ordered a couch in store in Tokai. We then decided we'd prefer a darker leather and could still make changes to our order. We looked in store and at ALL the darker leathers. We saw the Columbian black in store and were told it's a good choice because it doesn't actually scratch, you can buff it out, looks natural etc. We liked the look of a Columbian black leather in store so chose that. Fast forward to Feb and we get our couch, and it looks patchy and dusty. There's already scratches and the leather scratches at the lightest touch. Most scratches DO not buff out. It just looks dusty and weird, not what you would expect from a R30000 couch. I understand that some of these exotic leathers get patterns etc but the way my couch looks isn't how the leather looked in store in Tokai. I sent them images and they sent an inspector who basically just told me that's how the leather is and that's that. I am still unhappy and confused because the leather was definitely darker and more sleek the store, but there's nothing I can do. Emailing Coricraft is a pointless exercise, it seems no one knows how to type relies. I am not sure why you would sell leather that tarnishes so easily and looks rough like this?